Hello world!

Welcome to the blog. You will read about my life’s worst experience ever.

It was so bad that it led me to create this website and share it with the public.

Here is the first part…

Hello,
I want to share my furniture delivery experience with you. I try to write it without any comments as they occurred and leave it up to your decision. 
I placed my order from the Ashley Furniture Fairfield branch on 9/11/21 in the amount of $8,551.15. I paid for everything in full. In my order, I had a complete bedroom set, sectional sofa, dining table, and TV stand in my order. You can find the details of my order in the attached file. Because of what I am going to explain to you now, I had to return all of the furniture and cancel my order. There are many incidents that happened during the delivery and I explained each incident separately.

• 1) The delivery truck arrived at 11:58 AM on 9/20/21 Monday, and they checked out my apartment first. Then they started unloading the furniture and carrying them into my place. While they were working, they were recklessly working. When I saw the bottom of the tv stand was broken, I warned them. They told me this came from the factory like that; then they started moving the sectional sofa. While they were carrying the sofa, they broke the lamp inside of the building. After this, I just told them to be more careful with the furniture. Then they called the dispatcher, requested someone speaking Spanish, and complained about the incident. I also wanted to talk to the dispatch and asked what they said. She said the delivery guys reported the pieces are big and they don’t go through the stairs. I told the dispatch there was only one big piece, and it was already in the apartment. The other parts are not that big and can easily be carried. I requested the delivery to be completed. The dispatch talked to them in Spanish, and they continued working. This was the first incident.
• 2) The second incident. When they carried the second piece of the sectional sofa. The driver started unpacking the sofa with a utility knife and cut the sofa by accident. I showed him that he cut the sofa and told him to be more careful because now I have to return the sofa and wait until the next delivery date. He insisted that the sofa came like this from the factory. I showed him the matching pattern of the cut and cardboard and he got convinced that he cut it and said sorry.
• 3) The third incident. When they moved the tv stand base in the apartment, they said it had scratches on the side of it. I told them it was okay because side stands will be covering it. But, while they were carrying one of the side-stands into the apartment, they broke the glasses inside of it. When I saw that, I started recording it and told them to be more careful. Their response was, “it came like this from the factory”. At that moment, I wanted all the tv stand to be returned.

• 4) The fourth incident. When they started opening the dining table’s chairs, they asked if anything was wrong with them. I told them those were not the same table chairs that we ordered. Then they said they brought the wrong dining table and would take them back. 

• 5) Meanwhile, they had already installed the queen bed and the dresses with the mirror. After all these things happened, I wanted to check on the bedroom set and found out one of the drawers was broken. After that moment, I got frustrated and told them to take everything back in the truck. I called customer service and reported what happened. I explained everything exactly the way I explained here, and they said they took notes of the incident.(Later when I visited the store, I figured all my statements have been altered and have been summarized as all the furniture came broken from the factory)

• 6) I asked the dispatch to tell the delivery guys to clear the broken window pieces from the stairs, and I also personally requested them to clean. (Later, I figured that instead of cleaning the glass pieces, they swept everything away and scattered them on the parking lot and the asphalt in front of the building. Since they could puncture tires, I had to take care of them and it took me 20 minutes to clean all those broken pieces.)

• 7) Also, when my wife and I were outside by the truck, because one of the furniture packs wasn’t secured well, it fell from the back of the truck and landed right next to my wife. Luckily nothing happened, but this could have lead to a more severe issue. 

• 8) While trying to solve these problems,  the delivery guys were constantly speaking Spanish to each other. When I asked them to speak English, one of them said “it is not my problem, that you don’t speak Spanish”. I had to use a Spanish transcribe app and trying to understand what they said. Although I could only take one screenshot of their conversations, I noticed that they were using profanity about me. I found this so disrespectful and felt so offended.
• 9) I was told to sign “Refuse” on the delivery papers by the customer service rep. since I didn’t accept the furniture. When I see the delivery guys packed and leaving, I want to talk to them and ask about the paperwork. They said nothing need to be signed and took off while I wanted to record them as proof. 

In this google shared drive, you can find video and pictures evidence of my miserable delivery experience. My wife and I had been waiting for this furniture for a long time. We ended up having no furniture but full of frustration, anxiety, disrespect, headache, time loss, and a plain sorry from Ashley’s store manager and customer service. I am a very reasonable person; I would accept and say nothing to a few unexpected accidents or minor scratches during delivery. But, having this many incidents is way too much for me. I have never seen an unprofessional service like this from a big corporate company before. This is unacceptable. Even the delivery guys work as a contractor for Ashley Furniture; I still hold Ashley Furniture responsible for everything that happened today. The store manager said he is limited to doing anything and recommended I escalate this matter. After reading all that happened to us today, I hope you can relate a little and feel what I am feeling now.
Regards.